We use cookies to ensure you get the best experience on our website. Read more

Hotel Info

Welcome to the myConcierge Demo System!

Base on some examples you will find useful information on the myConcierge functionalities in this demo system. Starting with simple static data as e.g. a hotel directory (see below) all the way to interactive content - myConcierge includes many useful funcionalities that will raise digital communication with your guests to a new level.

Please do not hesitate to contact us in case you have any questions.

We are looking forward to hearing from you!


Adapters can be borrowed from the hotel reception. A deposit of CHF 25.00 will be charged to your room. Please return your adapter after using it or upon departure and we will remove the deposit.

Additional services and offers

Upon request the following services are available for you:

  • Additional duvets and or pillows
  • Allergic bed linen
  • Bathrobes and slippers
  • Daily bed linen service (due to environmental reasons we normally change the linen every third day)

Please just contact reception!


The hotel bar is open 24 hours with a great choice of cocktails, drinks and various dishes.


  • For our early birds: our “Express-Breakfast” free of charge in our Restaurant from 04:30 a.m. – 06:00 a.m. with 1 coffee/tea, 1 croissant , 1 orange juice and fruits.
  • After 06:00 a.m. you can enjoy the “Express Breakfast” at CHF 7.00.
  • For a great start into the day: our Breakfast-Buffet with coffee, tea, juices, various baked items & breads, several cheese varieties & cold cuts, butter, jam, honey, Muesli, cereals, yogurt and fresh fruit as well as bacon, sausages and eggs in our Restaurant from 06:00 a.m. –  11:00 a.m. at CHF 22.00. In addition from time to time we will be offering some specials.

Business Center

On the first floor you can use our Business Center free of charge where you can fax, print, copy and surf the internet.


Check-out is at 12:00. For a late check-out, or if you need assistance with your luggage, please contact reception. Please let us know if you wish to store your luggage.


In the second basement floor you will find our fully equipped fitness area with the latest TechnoGym devices. Available free of charge 24 hours.

Golf Putting & Chipping Green

On the 1st floor on the terrace you find our Golf Putting & Chipping Green. Practise away from the course! Or just enjoy a drink in our Lounge on the terrace and watch the players. For clubs or information please contact reception.


On every floor next to the lift you will find an ice machine, please help yourself.


WiFi is offered throughout the hotel free of charge. In addition you can use our secure wired connection (high speed internet) which is chargeable. The wired internet in our Business Centre on the first floor is free!

In room Safe

We recommend that you store all valuables in your in-room safe. Please leave the safe open upon departure. The hotel is not liable for any theft or damages.

Important but forgotten

Have you forgotten your toothbrush and toothpaste, shaving kit or sewing kit? You can get this at the Front Office 24h.

Laundry and Pressing

We operate a same day express laundry service Monday to Friday, excluding weekends and Bank Holidays. Please complete the laundry list in your room and bring it to reception before 09:00 a.m. to arrange the service. Your clothes will be returned on the same day around 05:30 p.m.

If you have any items that require pressing or need an iron and ironing board, please contact the reception.


In the second basement floor we offer different massages upon request. Please do not hesitate to contact the Front Office if you would like to arrange one or get more information.

Money exchange

The reception will exchange small amounts of foreign currencies into Swiss Francs: Euro, British Pound and US Dollar.


You have the possibility to park your car free of charge in our secure underground parking.


We accept the following forms of payment: American Express, Visa, Mastercard, EC Maestro and Cash. It is also possible to settle your account in Euros (bills only are accepted), however any change will be in Swiss Francs.


You will find our Sauna with relaxation area in the second basement floor. It is open from 05:00 pm – 11:00 pm. Towels are provided.

Shoe polish machines

You can find a shoe polish machine on each floor, between the lifts. Feel free to use it.

Shuttle Bus

Our shuttle bus will bring you to the fair ground, to the airport, to the railway station and anywhere within Basel city and the surroundings free of charge. Just contact reception to book a shuttle (upon request and subject to availability).

Vending Machine

On every floor next to the lifts you will find a vending machine with drinks & snacks, which you can operate with your room key card. Goods purchased will be charged directly to your room account.

Wake up calls

Please contact the Reception on XXXX if you need a wake up call.